WP Engine Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for WP Engine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fast-running website and highly optimized performance: Users appreciate the fast-running website and highly optimized performance of the hosting service. Many reviewers have stated that the stability and speed of the hosting service's performance are major positives, contributing to a smooth and enjoyable user experience.

Effective staging environments and backup engine: The staging environments and backup engine provided by the hosting service are praised for their effectiveness and reliability. Several users have mentioned that they find the hosting service's easy-to-use backup and staging system superior to other solutions, allowing them to efficiently manage their websites.

First-class customer support: The support provided by the hosting service is highly regarded by users. Many reviewers have expressed satisfaction with the availability and responsiveness of the hosting service's customer support. They find it valuable to have a dedicated support team that is readily available to assist them promptly and efficiently.

Reviews

29 Reviews

WPEngine - A great partner for Enterprises

Rating: 10 out of 10

Incentivized

June 26, 2023

Use Cases and Deployment Scope

WPEngine supports the hosting of over 7,000 sites for a variety of law firms in the United States for our company. WPEngine allows us to concentrate on design and digital marketing while they handle the management of the WordPress service for us. This includes the hardware and the WordPress install itself as they handle major, minor, and security upgrades to WordPress. In addition, they have an expert technician dedicated to our enterprise account that not only assists in the debugging of core WordPress issues but has been invaluable in debugging issues in plugins we have implemented and issues in our code performance.

Pros

Dedicated support
Innovation
Isolated Enterprise Hardware Environments

Cons

Does not have a secured key solution on their server
Not all portal features have API's to allow for automation

Likelihood to Recommend

I am an enterprise user of WordPress and host over 7000 sites with WPEngine. Areas that I think they are well suited for include customers that need enterprise-level support and uptime and have more complex needs than a simple blog. They also manage scale well with a variety of isolated install options that you can scale up or down depending on your contract needs. They also provide premier support for enterprises and have highly knowledgable Technical Account Managers that provide a significant value add. If I were to look at where it isn't as appropriate for usage I would focus on the low-end needs and say while they do support small sites, there are options out there for cheaper hosting that lack the support a WPEngine gives you.

Jesse Haraldson

Principal Software Architect in Information Technology at Thomson Reuters (10,001+ employees)

Vetted Review

5 years of experience

View profile

An essential Software for WordPress Hosting

Rating: 8 out of 10

Incentivized

July 22, 2022

Use Cases and Deployment Scope

We mage the right choice by choosing WP Engine to host our website and client website. It has fulfilled all our expectations. Our website was loading very late due to hosting problem but after using WP Engine, it's loading smoothly. Response from their support have always helped us to get things done in a timely and appropriate manner.

Pros

Reliable Website Hosting
Highest Uptime
Stable and Speed

Cons

Very Expensive
Initial website setup is complicated
Can't host a website which is not in WordPress

Likelihood to Recommend

Their website hosting was fast and stable with the good Uptime. You will be able to set up your project in just few minutes. WP Engine Software also helped us to increase visibility in search engines. As of now we can say that is it expensive to host a website.

Verified User

Employee in Marketing (11-50 employees)

Vetted Review

1 year of experience

Solid, Premium WordPress Hosting

Rating: 8 out of 10

Incentivized

June 2, 2022

Use Cases and Deployment Scope

We use WP Engine for our managed WordPress hosting. They help make sure that our website is running quickly and securely. They provide a full solution for WP including daily backups, site transfers, and multiple development installs. There are other nice perks like automatically updating insecure plugins and WP versions and telling you if an update or install didn't complete.

Pros

Security - blocking unnecessary ports and logins and updating software automatically
Speed/reliability - They have a CDN program that keeps everything running smoothly.
Support - I'm always able to get someone on chat and they're always helpful. If they can't solve it right away they create a ticket and escalate it.

Cons

The pricing is high. You get what you pay for, but this isn't cheap and probably isn't for average consumers or people with basic sites.
Sometimes you'll have a wait to get someone on support chat. It's rarely awful, but prepare to wait a bit.
They've rolled out a lot of add-ons and potential upcharges. We have legacy pricing, but for new folks, it might be a little more difficult to parse.

Likelihood to Recommend

I'm a big fan of WP Engine, and if you're either hosting many sites, developing for a lot of clients, or a small to medium-size business I think WP Engine is a great fit. It wouldn't well for someone who wants to run their own blog or just a single site. In those instances, I usually encourage people to use proprietary site builders like Wix or Squarespace. But if you need the flexibility and scalability of WordPress and want really solid, reliable, and responsive hosting, you can't beat WP Engine.

Verified User

Director in Marketing (501-1000 employees)

Vetted Review

10 years of experience

Excellent platform for hosting and maintaining websites

Rating: 10 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

Hosting websites + website support, backing up sites, copying between production and staging environments on a regular basis, upgrading PHP versions, and consolidating a number of websites into one host platform. We also love the ability to jump right into the WP admin view from within our hosting platform. Their "go live checklist" feature was very useful when originally building our site.

Pros

Copying production environments to staging sites
Allowing for routine data backups
Customer support

Cons

Educating users on more of their features
Explaining page speed relative to search engine standards

Likelihood to Recommend

Any company with a website, but especially one with multiple websites

Kelly Michael Skelton

Internet Marketing Manager in Marketing at Thrasio (1001-5000 employees)

Vetted Review

4 years of experience

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WP Engine Has Been An Asset To Our Process

Rating: 9 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

WP Engine is the hosting provider that we use for dozens of clients. We rarely ever experience any sort of issue with WP Engine and I have recommended to clients and other people in the industry to use WP Engine because of its great support team and ease of use. Not to mention, the most important part about WP Engine, is their up-time. No issues whatsoever.

Pros

Hosting
Up-Time
Support
User Interface

Cons

Email Solutions

Likelihood to Recommend

The up-time alone and pricing for the hosting packages WP Engine offers are outstanding. All of our clients that currently use WP Engine have experienced no issues that result in their website going down or breaking. WP Engine is also trusted by our clients as they know and understand their website will be accessible at all times.

Verified User

Manager in Marketing (1-10 employees)

Vetted Review

4 years of experience

Try it if you need it but you may move somewhere else since it's not the best

Rating: 6 out of 10

Incentivized

May 30, 2022

Use Cases and Deployment Scope

WP Engine filled the void for our immediate need for managed WordPress hosting. The support was lackluster at best. A few MySQL server outages were not noticed by their proactive monitoring. A handful of downtimes due to server outages and migrations outside their data center also occurred. Their best features were the backups and staging, which we often used. Support also tried to upsell us and tell us that their dedicated plans would be more stable and reliable, but I don't think it would've helped as much as they promised.

Pros

Managed hosting
Staging
Backups
Security
Control panel

Cons

Stability
Support
Features
Reliability

Likelihood to Recommend

New users to WordPress can rejoice with a very hands-off hosting approach. If 100% uptime is not essential, you can get breakneck speeds with minimal tinkering using their platform. If you need to get up and running quickly and scale as required, the cost-benefit is here, although you need to pay a lot to get the most from it.

Matt Levy

Manager Digital and Social Media in Marketing at Rothenberg Law Firm (51-200 employees)

Vetted Review

7 years of experience

WP Engine Blows the Competitors Out of the Water

Rating: 10 out of 10

Incentivized

May 20, 2022

Use Cases and Deployment Scope

I've tried on most of the website hosting companies, and several years ago, I moved ALL my clients to WP Engine. By far, they are the best company to host a WordPress website, and I won't use anyone else. I know my stuff when it comes to WordPress, but every once in a while, I get stumped. Their tech support is always easy to reach and takes care of it every time. They're tightly integrated with Cloudflare, which helps to make my clients' sites safe from hackers and speeds them up at the same time.

Pros

Tech Support
Caching and Speed
Plugin Management

Cons

They recently switched from using the .htaccess file to using Web Rules in the console. The Web Rules give me a lot of power, but this has made me do quite a bit of extra work to make sure that the .htaccess security rules are properly implemented in the Web Rules, which isn't for the faint of heart. This also crippled the functionality of the security plug-in that I use.

Likelihood to Recommend

As I already stated, I've tried on most of the other hosting companies that try to be everything to everyone. WP Engine does one thing: WordPress, and they do it exceptionally well. One of my clients is a multi-national, multi-billion dollar corporation, and all of their websites are on WP Engine. Many of my other clients are small one-person businesses, so the platform is appropriate for all sizes.

Thomas Petty

Owner in Information Technology at Thomas Petty Enterprises (1-10 employees)

Vetted Review

Reseller

8 years of experience

WP Engine is simply the very best

Rating: 10 out of 10

Incentivized

May 20, 2022

Use Cases and Deployment Scope

WP Engine allows us to offer high-performing, always reliable eCommerce websites to our customers so they can take orders, integrate with their internal ERP systems, and scale their business.

Pros

Customer Service
Powerful Admin Dashboard
Website Migration

Cons

Stop the sales calls about server load
The support and ticketing sign in is different from the user portal
It would be nice to choose multiple billing recipients for monthly invoices

Likelihood to Recommend

WP Engine's Customer Service far surpasses other web hosts in the industry. I have used the online chat, as well as the call-in phone system dozens of times, and the problem is always solved very quickly. The support reps are always courteous and professional. I have been in this industry for over 20 years and have never worked with a better company in terms of customer service.

Michael Herchenroder

Senior Software Engineer in Research & Development at CORNERSTONE CONSULTING (11-50 employees)

Vetted Review

8 years of experience

Everything We've Always Wanted in a Hosting Platform!

Rating: 10 out of 10

Incentivized

May 18, 2022

Use Cases and Deployment Scope

When it comes to website hosting, the name of the game is speed, reliability, and affordability. WP Engine somehow combines all three to make our daily operations much easier. Their hosting platform enables us to seamlessly build, manage, maintain and troubleshoot all of our 75+ websites with minimal issues and virtually no downtime. With other hosts, there always seemed to be a hassle getting problems fixed and technology glitches, none of which we've experienced with WP Engine.

Pros

Fast load speeds.
Reliability
Affordability

Cons

Some of their advanced features are expensive for smaller agencies that manage multiple sites.
The backend system takes some time to get used to in comparison to some other platforms.

Likelihood to Recommend

If you manage multiple websites, especially more than twenty, WP Engine's platform is ideal. When we migrated all of our sites to their platform, we immediately noticed the time we saved while managing the sites once they were on their platform. While it took some time to get fully comfortable with their system, once we did, we definitely noticed the improvement in user experience for our development team. We haven't run into any major issues where WP Engine has not surpassed the other platforms we have used.

Verified User

Administrator in Marketing (1-10 employees)

Vetted Review

5 years of experience

Best hosting for WordPress, hands down

Rating: 10 out of 10

Incentivized

December 19, 2019

Use Cases and Deployment Scope

We use WP Engine (WPE) for our corporate website which is owned by the marketing department. WPE allows us to quickly execute new web ideas. Our website is used by 450+ branches and employees across the country by creating personalized pages for each. It's provided us an automated and scalable platform to accomplish this. We dynamically pull in data from various APIs and we occasionally have issues where an API goes down (which always seems to happen on the weekends) and the 30 days of backups and the easy restore process has made it possible to quickly get accurate data back online until the APIs are back online.

Pros

The enterprise level support is top-notch and available with little to no wait times.
The platform has given us self reliance to execute new ideas without complicating things with technology limitations.
WPEngine takes care of the security logistics so we can focus on new projects and initiatives.

Cons

More support agents for non-enterprise plans.
The purple in the admin refresh is ugly as sin.

Likelihood to Recommend

Great for organizations that need a secure and stable web environment but do not want to spend time managing the server themselves. I've had a lot of trouble with many of the shared, budget hosting providers which ultimately led to me exclusively recommending WPEngine to my clients. Most of my clients see the value of the platform and it makes all of our lives easier and worry-free.

Josh Peichoto

Digital Strategy Manager in Marketing at Envoy Mortgage (1001-5000 employees)

Vetted Review

Reseller

7 years of experience

View profile

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