Paymo Reviews and Ratings

Rating: 8.5 out of 10

Score

8.5 out of 10

Community insights

TrustRadius Insights for Paymo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Time Tracking: Users have found Paymo's time tracking feature to be efficient and hassle-free. They appreciate that once it is set up correctly, it runs in the background without requiring constant attention.

Intuitive Job Management: Many users praise Paymo for its intuitive organization of tasks and the ability to easily archive completed jobs. This functionality allows for a seamless workflow and helps keep projects organized.

Prompt Customer Support: Paymo's customer support has been highly regarded by users. The chat feature allows them to quickly get assistance, with responses usually received within a couple of hours. Users appreciate the prompt and helpful support provided by Paymo's team.

Reviews

10 Reviews

PayMore with Paymo

Rating: 9 out of 10

Incentivized

November 22, 2020

Use Cases and Deployment Scope

While I am aware that Paymo offers a great variety of features, we primarily use it for time tracking and issuing invoices. It is used by a number of people (for tasks that should be time tracked) but mostly admin people. First off, it provides simple time-tracking, connected to specific projects, which is again tied to what I use the most, and that is issuing invoices.

Pros

Invoices are neat, modern and precise.
It tracks accurately your invoicing based on projects.
Time tracking is simple and again, directly connected to projects. No doing the math.

Cons

They should stick to PAYmo stuff, drop the project management part (competition does it better, but they are second to none in invoicing).
Mobile version is not as intuitive as web.
Pricey: perhaps cutting on some features and providing discounts on that.

Likelihood to Recommend

I think it is the best invoicing tool, no doubt about it. It is connected to projects, does all the calculation, produces beautiful and neat invoices (customized to your liking). Time-tracking also works great for me, but I just like the UX. I wouldn't use it as a team collaboration tool, perhaps because I went mentally agile, but still may work for some other people.

Verified User

Manager in Legal (1-10 employees)

Vetted Review

2 years of experience

Easy to track time

Rating: 9 out of 10

Incentivized

April 14, 2020

Use Cases and Deployment Scope

We use Paymo to track team members' time working on client projects. The entire company uses Paymo to do this. We even track unbillable time to track productivity.

Pros

Tracks time on a variety of projects and tasks.
Keeps track of PTO days.
Shows stats in graph form for easy reference.

Cons

Budgets from projects to tasks can be difficult to calculate.
You can't start the timer for multiple projects at the same time in the widget.

Likelihood to Recommend

Paymo is suited for small to medium sized businesses. I can see where it might be difficult to manage for larger companies.

Verified User

Employee in Marketing (1-10 employees)

Vetted Review

3 years of experience

Solid project management software with some added features

Rating: 8 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

We are using Paymo is a hybrid way for our Marketing and Communications departments to handle digital advertising scheduling along with coordinating the creation of assets for digital campaigns and other internal initiatives. It allows us to get a helicopter view of the month at a glance, assign projects and tasks between creative and editorial, and add comments/files to tasks and projects as the scope changes.

Pros

Project management - supports Kanban boards.
Time reports - can be broken up in several ways.
Client management - an easy hub for us to run content by external stakeholders.

Cons

No way to have clients request work via forms without external integrations.
No way to have clients mark up proofs of assets within the system.
Project table layout categories are strange out of the box and not easy to edit (at least I haven't figured it out yet - minor flaw).

Likelihood to Recommend

Beautiful interface throughout, easy setup, most natural progressions are fluid and easy to use. Browser functionality allows us to use it cross-platform. Very reasonable pricing model as well. We have had a little trouble using Paymo for the entire creative process to have proofs reviewed and approved. Also, have to use external forms to have work submitted from campus.

Verified User

Project Manager in Marketing (501-1000 employees)

Vetted Review

1 year of experience

Paymo is a smart choice for project based businesses

Rating: 8 out of 10

Incentivized

June 4, 2018

Use Cases and Deployment Scope

Paymo is being used across the entire organization for managing time, projects, and workflows. This platform solves new client/project on-boarding, time management for designers, accounting and invoicing for AP/AR. Additionally, we've got this connected to our payment and payroll platform as well so this one tool manages a great deal of our day to day task management.

Pros

Paymo is very good at consolidation of projects and has a dashboard that conveys a great deal of information in one place. At a glance you can see where artists are spending most of their hours or where client projects are starting to breach budgets.
Payroll reporting is super simple and we've been able to automate that task every two weeks which eliminated the need for our payroll company's exorbitant fees.
Having workflows created for projects allowed us to create templates for tasks which had us responding to RFP and bids much faster (ultimately resulting in more projects being won by our sales team).

Cons

Payment processing is limited to PayPal, Stripe, and Auth.net. Opening this platform to banks or other processing companies could save us hundreds of additional dollars a year.
Duplicating projects could be much simpler. We've created a 'zap' (thanks to Zapier integration) which allows us to do this for Paymo, but it should be a lot simpler to create a new project based off of a project you've already done for a client.
Much like the above comment, we are responsible for doing similar work for clients on a monthly retainer. Having the ability to repeat or automate projects/invoices would be a real time saver.

Likelihood to Recommend

We've found Paymo is a great solution for our small business (>30 people) that do project based engagements. Agencies and other organizations that have a lot of moving parts could really get their money's worth from Paymo.<div>

</div><div>Paymo might be too complex for a freelancer or individual designer and lacks the automated functionality for businesses that do the same type of work over and over for an individual client. </div>

Neal Bauer

President - Bauer Graphics in Marketing at ++Good Games (11-50 employees)

Vetted Review

8 years of experience

View profile

Paymo works!

Rating: 7 out of 10

Incentivized

June 1, 2018

Use Cases and Deployment Scope

I'm a freelance consultant providing proposal management services in the engineering/transportation space, and I use Paymo to track my time and create invoices for my clients. The main problem Paymo addresses are having a centralized, streamlined process for tracking and billing time for my many clients.

Pros

Intuitive time-tracker -- easy to use either to track time during work or to manually enter time later and easy to mark which hours have been billed
Nice-looking, professional invoices
Clear dashboard area

Cons

Being able to look at payments overall would be helpful -- there is a section on individual invoices that allows you to see payments made against those invoices, but it would be nice to have a simple list of payments, dates and invoices/clients to double-check my accounting records
Having some automatic/already created reports or dashboard widgets that update themselves for basic queries like "time spent this week on X project" or "hours spent on X project overall" would save time -- you can create these reports, but you have to go through the entire report-creation process for each individual query (which means you get exactly what you want to see, but sometimes I don't have time to go through this whole process)

Likelihood to Recommend

It works well for me because my business is small enough that I don't have subcontractors and I don't need to use a full-fledged accounting system. I don't think Paymo links super easily into Quickbooks, for example (I could be wrong -- I think I've tried and found I would have to use several third-party syncing apps to make it work). But for basic time-tracking and invoicing and very basic invoice/payment tracking, Paymo does the job.

Lacey Piekarz

Owner and Principal Consultant at Peak Composition, LLC (1-10 employees)

Vetted Review

5 years of experience

View profile

Paymo gave me more for less

Rating: 10 out of 10

Incentivized

May 28, 2018

Use Cases and Deployment Scope

Since going freelance, I've used Paymo as my principle time tracking app for client-based work. I use it for tracking all of my projects and share the live time reports with my hourly-billed clients. Not only does the app work great, both in the web form and the mobile version, but the support team were excellent in helping me figure out how to get things set up when I first started, including helping me determine how to code certain projects so that I could offer my clients (most of whom are nonprofits) differing rates based upon the specifics of the project and its funding requirements. Even better, when the company changed their billing, after adding new features that I didn't quite need, I found that their newly-revised basic plan suited all that I needed - saving me money each month without my needing to adapt the way I'd been doing things.

Pros

The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks.
The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share.
I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track.

Cons

I'd still love a way for the rates to vary based on how much time has been used, especially if a project goes over time. For example, charging one rate for up to a set amount of hours, then reducing/increasing the rate for hours over the threshold based on the contract.
Rarely, but enough that it's annoyed me a few times, I've updated the web or the mobile only to find that both are listed in the time report. I go through and combine or delete as need, but it can be a bother and takes time away from doing the work at hand.
As they've expanded the product, they've done a good job of informing users of what's been added. Still, I wouldn't mind having some suggestions on how to better use the app and am sure that I'm not doing so to its best ability or at least a guide that can be turned on/off to help explain features.

Likelihood to Recommend

Well suited: tracking time, making notes to share with clients, live reporting. Less so: tracking and bookkeeping - they don't market it as a bookkeeping app, though they do allow for invoicing through it. Still, my needs are such that I use a separate app for tracking receipts against a project and then invoicing clients.

Daniel Summers Jr

Head Cat at Summers.Solutions (1-10 employees)

Vetted Review

2 years of experience

View profile

Track Time with Paymo

Rating: 8 out of 10

Incentivized

May 25, 2018

Use Cases and Deployment Scope

Our marketing department is using Paymo mainly for two functions. One is to keep track of how much time is spent on non-profitable administrative tasks so that we can justify hiring another admin and the second is used to track hours spent working on trade shows and other events to get the true cost of those events. We do track all other tasks and projects in Paymo as well. Right now it is only used in our Marketing department.

Pros

Color coding for easier visual of daily breakdown
Gantt charts are extremely helpful for project timelines
The dashboard is a useful tool to provide a snapshot of how hours are spent

Cons

It would be really helpful if on the timer tool, they asked you to switch projects when you stop the timer, so it could fill that time in right away for you.
I never use the 'My Tasks' because I don't fully understand how to integrate it to be useful to what our purposes are in Paymo. Some Youtube tutorials might be helpful

Likelihood to Recommend

Paymo has been a useful tool for us to justify needing another administrative team member because of all the time we were able to attribute to those tasks. It would be helpful if we were able to group our events together when examining the bigger picture time spent. Being able to manipulate the data after the fact would bring my 8 recommendation to a 10.

Kaitlin Berg

Marketing Communications Coordinator in Marketing at Midwest Sign & Screen Printing Supply Co. (51-200 employees)

Vetted Review

2 years of experience

View profile

Track time without thinking about it, as long as you put in the time in the front-end

Rating: 7 out of 10

Incentivized

May 25, 2018

Use Cases and Deployment Scope

I've encouraged people in our office to use Paymo as a time tracking tool, but I doubt it's being used across our organization. It helps track time on our individual jobs, which is important to ensure that we get paid appropriately.

Pros

Time tracking. As long as you set up everything correctly on the front end, you don't have to think about it again and it will run in the background.
Job management. Organizes jobs intuitively and can easily archive jobs.
Support. If you ever have an issue or questions, they have a chat feature and will usually respond in a couple hours.

Cons

Project list personalizing. Paymo is primarily meant for freelancers, so the only way to see how much time you've spent on a job since last recording time is to navigate through a few pages to hunt down the number. It would be easier if we could personalize the list to just show that number in the main list.
Not intuitive. It takes a lot of set up on the front end to get jobs where you want them to be, and some features are not where you'd think they would be to get the jobs set up to track time.
Huge learning curve. I've already heard a couple of my teammates look for alternatives because there was too much of a learning curve for them.

Likelihood to Recommend

Great for tracking time if you jump around to different projects often, but a huge learning curve - especially for those who are not as flexible with technology.

Heather Miller

Senior Graphic Designer in Marketing at Oregon State University Marketing (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Intuitive and organized project management suite!

Rating: 10 out of 10

Incentivized

May 25, 2018

Use Cases and Deployment Scope

We use Paymo to track and bill employee time, manage customer projects and timelines, invoice for billable hours, flat-rate projects and expenses, and track our performance against projected time allowances for tasks.

Pros

Paymo has a great (and customizable) at-a-glance dashboard. From there I can see upcoming milestones, how my employee billable and non-billable hours stack up, how accounts receivable is doing, etc.
My whole team loves the Paymo desktop widget. It makes timekeeping really simple and intuitive, and it helps us stay profitable. Timekeeping is always tough, and Paymo makes it as easy as possible!
Paymo customer support is fantastic! They really listen to the requests that their clients make. They even have an online community set up where you can submit suggestions, discuss suggestions with other clients and Paymo employees, and see the Paymo development path.

Cons

The main area for improvement is exportability of data. It's tough to get full data out of Paymo. You can export most things in CSV format, but if you were to start with Paymo and want to switch to another project management and accounting platform, there would be substantial manual effort involved.
There also aren't as many integrations for Paymo as some of the more mainstream project management suites. This isn't necessarily Paymo's fault. It's just a function of them still being one of the "little guys." Something to be aware of before you select this platform though.

Likelihood to Recommend

Paymo is great for project management with a distributed team. It does a wonderful job of pulling all of the management tools needed to run a business together into one intuitive package. It doesn't have a chat app included in the platform, and we wish there was Glip integration to fill that gap.

Jillyn Dillon

Principal at Technology Aloha (1-10 employees)

Vetted Review

5 years of experience

View profile

Paymo Certified!

Rating: 9 out of 10

Incentivized

May 25, 2018

Use Cases and Deployment Scope

Paymo is being used across our department for tracking projects and time for the week. We also use it to track ROI on tradeshows.

It was designed to measure the need for additional personnel and time spent on non-related marketing activities.

Pros

Allows users to create dedicated project to track time
Ability to create detailed tasks list
Measure actual cost of projects/activities

Cons

The ability to copy over a project to a new year but with zero time. It would be great if you could do that. This was our biggest issue.

Likelihood to Recommend

Anyone looking to track project time based on tasks. It is not defined by costs, you can just see time. It is also great for trade show tracking of expenses. I highly recommend it for supervisors and project managers.

Lisa Johnson

Marketing Manager in Marketing at Midwest Sign & Screen Printing Supply Co. (51-200 employees)

Vetted Review

2 years of experience

View profile

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