Jotform Reviews and Ratings

Rating: 8.5 out of 10

Score

8.5 out of 10

Community insights

TrustRadius Insights for Jotform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Reviewers have consistently praised the ease of creating forms and surveys with Jotform, particularly appreciating the drag-and-drop feature for simple form building. Users find this functionality intuitive and time-saving.

Affordable Pricing Plans: Users have highlighted the availability of free and affordable pricing plans as a significant positive point for Jotform, making it an attractive option for various needs. This flexibility in pricing caters to different user preferences and budgets.

Convenient QR Code Option: Users have expressed love for the QR code option provided by Jotform, finding it a convenient feature that enhances their experience with the platform. The inclusion of QR codes simplifies data collection processes for users across different industries.

Reviews

181 Reviews

Jotform is a great tool for growth

Rating: 9 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

I am a beauty influencer and I use Jotform to allow my followers to take a Skincare Quiz online. This allows me to start a conversation, gather an email address and develop a relationship.

Pros

The form templates are easy to use
I find the user experience a great asset
It's an easy way to connect with leads

Cons

A few more appealing graphic styles and templates would be nice.

Likelihood to Recommend

I have found Jotform extremely helpful in building my online business.

Cheri Larson

Beauty Influencer/UGC Creator in Social Media at Larson Creative Services (1-10 employees)

Vetted Review

7 years of experience

View profile

Love Jotform

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We use Jotform to collect dog adoption applications, volunteer applications, and mailing list information. It is super easy to use, reliable and the help desk and community are quick to resolve your issues. They have come a long way since we started with them and are starting to look into the newer upgrades.

Pros

Help desk
ease of form building
reliable

Likelihood to Recommend

We are a small organization with very limited budget so this is easy to use for what we need and very budget friendly. Our volunteers have been able to learn it easily and start implementing the new forms immediately. Reporting is also very easy to handle and we are able to download the info without having to decipher it.

Carolyn Giannopoulos

Executive Director at Chicagoland Bully Breed Rescue (1-10 employees)

Vetted Review

20 years of experience

View profile

Love the productivity increase that Jotform has provided

Rating: 9 out of 10

Incentivized

May 12, 2025

Use Cases and Deployment Scope

Jotform allows my employees to submit required HSSE reports in a quick, no-hassle way. The ease that Jotform gives has greatly increased the likelihood that employees make their reports in a timely manner. Safety for the win!

Pros

Reliability- Never have issue accessing form
Cost efficient. More bang for my buck!
Form editing is a breeze

Cons

Need a plan cost that is between $5 and $30
Increased monthly submission numbers

Likelihood to Recommend

Jotform has been well suited for my HSSE reporting uses. It's simplicity makes it more likely for employees to use it.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

2 years of experience

Great for small business

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Great chatbot for small businesses!

We’ve been using the Jotform AI chatbot on our FoneFix Honiton website and honestly, it’s been brilliant. For a small business like ours, the free 100 chats a month is more than enough and such a great bonus.

What really impressed us is how customizable it is – we were able to make it fit our brand and set it up to answer common questions from our customers. It’s easy to use, looks professional, and has definitely saved us time.

Highly recommend if you’re looking for a simple, effective chatbot without the big price tag.

Pros

Answers customer questions quickly
Love how customizable it is
Excellent free features

Cons

Easier user experience, i cant get whats app to connect

Likelihood to Recommend

It looks very modern, works flawlesly

Verified User

Manager in Information Technology (1-10 employees)

Vetted Review

12 years of experience

Easy to use was exactly what I needed

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We use Jotform to help us do dock inspections for our customers. We as employees fill out the form and then create a PDF to send to the customer.

Pros

Pre-Fill Function
User friendly
Convert forms to PDF's

Cons

I had to separately google how to pre-fill the forms and then save that particular link, so maybe having the pre-fill as a more accessible option
Allow more than one user per team
Allow more space on the free version. I was only able to upload 4-5 forms in total before running out of space.

Likelihood to Recommend

We were looking for a form that our team could fill out when doing dock inspections for our customers. We wanted to be able to create a form from scratch that had all of the information we wanted to fill out with the ability to add pictures as well. We love that when we fill out the form, it gets emailed to the team immediately to see what was filled out on the form and then we can create a PDF from that form to send to the customer with the photos and notes attached. It was perfect for what we needed.

Verified User

Employee in Customer Service (1-10 employees)

Vetted Review

1 year of experience

Using Jotform is the 1o number one that will make you love being user-friendly. Jotform kullanmak ok hounuza gidecek 1o numara kullanc dostu.

Rating: 8 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

We prepared participant and registration forms for the preparation of a 3-day workshop. We collected the data in a reliable environment. Then we realized that we could prepare participant certificates automatically. But it was a little late for us to realize this, we spent an incredible amount of time preparing the certificates with a single click. We found that we could easily use Jotform with all of our stakeholders. 3 günlük bir çalıştay hazırlığı için katılımcı ve kayıt formları hazırladık. Verileri güvenilir bir ortamda topladık. Daha sonra katılımcı sertifikaları otamatik bir şekilde hazırlayabileceğimizi fark ettik. Ama bunu fark etmemiz biraz geç oldu sertifikaları tek bir tuşla hazırlamak varken biz inanılmaz vakit harcadık. Jotform'u tüm paydaşlarımızla rahatlıkla kullanabileceğimizi gördük.

Pros

It's easy to set up a survey Anket hazırlamak çok kolay
Very easy to report raporlaması çok kolay
Sharing a survey is incredibly easy anketi paylaşma inanılmaz kolay
It is very easy to return to the current formats, from the report to the tables
Rapordan tablolara,güncel formatlara dönmek çok kolay

Cons

It is very difficult to place company logos, especially when designing certificates Özelikle sertifika tasarlarken firma logolarını yerleştirmek çok zor
It's hard to figure out how to adjust column lengths in survey responses anket cevaplarında kolon uzunluklarını ayarlamayı bulmak zor
I didn't see how to do a survey with the point method, if there is, it's not easy to see puan yöntemi ile anket yapmayı göremedim, varsa görmek kolay değil

Likelihood to Recommend

Easy to survey, register, collect data. Open to the use of artificial intelligence. It's easy to turn the questions you create in word processing or artificial intelligence into surveys, but it's hard to check what they've done and fix them one by one. anket,kayıt, veri toplamak kolay. Yapay zeka kullanımına açık. Kelime işlemcide vey yapay zekada oluşturduğunuz soruları ankete dönüştürmek kolay, fakat Aı yaptıkalrını kontrol rtmrk ve birer bire düzeltmek zor.

Verified User

Advisor in Corporate (51-200 employees)

Vetted Review

Easy to use and implement

Rating: 10 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

We have been using Jotform for contract signatures from our clients. We were previously using Adobe and on the customer side, it was very labor intensive. They would have to download it, fill it out, and then send it back. Moving to Jotform has simplified the process for our customers and we see a higher conversion on sign ups.

Pros

Collect Signatures
Professional appearance
Easy to make the form
Secure

Cons

Formatting inside the paragraph inputs. Once I clicked the bullets I couldn't turn it off.
Option for securing the form so it's not public, but I don't have to invite people. Maybe available by link only?

Likelihood to Recommend

Very easy to use. A lot of other companies like us do not have a lot of expertise in house on how to use or make forms like this. Again, it's all about being easy to use with an end product that is professional.

Leah Amrhein

Operations Manager in Professional Services at Solutions Mechanical (11-50 employees)

Vetted Review

1 year of experience

Quick easy good integrations security compliant

Rating: 10 out of 10

Incentivized

April 3, 2025

Use Cases and Deployment Scope

Quick internal data collection - during COVID, recording vaccine status. We use Jotform to log daily reporting data into a Google Sheet, and the other integrations are excellent too.

Pros

Integrate with a variety of apps
Securely store data longterm
Easy to manage forms & compliant web apps

Cons

No joke, it's very good, there's nothing I've seen that I needed that it doesn't have

Likelihood to Recommend

Haven't had any inappropriate scenarios. We use Jotform daily for data entry in a small business that works really efficiently via a web app, as well as for less frequent more-survey length responses. The ability to securely store sensitive data, or easily export other data is fantastic.

Ciaran Ardren

Constance Coffee at Constance Coffee (1-10 employees)

Vetted Review

5 years of experience

View profile

Using Jotform for engaging students

Rating: 9 out of 10

Incentivized

March 15, 2025

Use Cases and Deployment Scope

I'm a professor at a university and I've been using Jotform for different use cases. For example, I've created an engaging Escape the Room game for my students using the existing template and then customizing it to my needs. I also created an interactive survey (game like) to study students preferences and how they manage their budget. The calculated field was very helpful as it allows me to show the students their remaining budget.

Pros

Conditions
Calculated fields
Format of fields

Likelihood to Recommend

I would recommend Jotform to make attractive surveys or game-based quests. However, if you expect to receive more than 100 entries per month, you need to consider your budget and whether you can afford the annual subscription.

Verified User

Employee in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Great Product to use...

Rating: 6 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Jotform is a very easy to access and integrate app, it help solve the problem to gather the contact information from our websites. It is great working with and I have used it for 2-3 websites. It can also easily integrate with the other platforms and CRM which is great. i have also used it with Zapier and Make.com

Pros

Easy to use
Customization
More Templates
Accurate results

Likelihood to Recommend

I have connected it with 2-3 of my client website as they wanted their websites to have the Jotform and they seemed to be happy after adding it and I have created many forms and amazing custom library templates to choose from

Verified User

Executive in Customer Service (11-50 employees)

Vetted Review

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Reviews and Ratings

Using Jotform is the 1o number one that will make you love being user-friendly. Jotform kullanmak ok hounuza gidecek 1o numara kullanc dostu.

Rating: 8 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

Pros

It's easy to set up a survey Anket hazırlamak çok kolay
Very easy to report raporlaması çok kolay
Sharing a survey is incredibly easy anketi paylaşma inanılmaz kolay
It is very easy to return to the current formats, from the report to the tables
Rapordan tablolara,güncel formatlara dönmek çok kolay

Cons

It is very difficult to place company logos, especially when designing certificates Özelikle sertifika tasarlarken firma logolarını yerleştirmek çok zor
It's hard to figure out how to adjust column lengths in survey responses anket cevaplarında kolon uzunluklarını ayarlamayı bulmak zor
I didn't see how to do a survey with the point method, if there is, it's not easy to see puan yöntemi ile anket yapmayı göremedim, varsa görmek kolay değil

Likelihood to Recommend

Verified User

Advisor in Corporate (51-200 employees)

Vetted Review