Detrack Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for Detrack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use platform: Many users have found the Detrack platform very easy to use, both for administration and drivers. They appreciate how it helps them keep their deliveries organized with real-time delivery information. The customizable features of the platform also allow users to tailor it to their specific needs.

Real-time tracking and updates: Users highly appreciate the live updates provided to drivers when changes are made and the ability to track the driver in real-time. This feature has been mentioned by several reviewers as a valuable addition that enhances their delivery management process.

Integrated call, GPS, and proof of delivery features: The integrated call, GPS, and proof of delivery capturing features within the window have received positive feedback from users. This functionality minimizes the need for switching screens and provides convenience during delivery operations.

Reviews

2 Reviews

Detrack is a gamechanger

Rating: 9 out of 10

Incentivized

April 6, 2025

Use Cases and Deployment Scope

We use it to communicate delivery times with our receivers and confirmation of delivery with our shippers. This greatly reduces our need for extra staff and streamlines our communications increasing our customer satisfaction and service levels.

Pros

Automated Communications
Order Tracking
Route tracking/updates easing dispatch

Cons

Routing and route optimization
ease of use

Likelihood to Recommend

A well rounded suite to assist with dispatch, driver and customer communications including POD capture and tracking.

Craig Ainsworth

Manager in Corporate at ErbX (11-50 employees)

Vetted Review

4 years of experience

View profile

A great surprise for Trainers

Rating: 8 out of 10

Incentivized

April 13, 2022

Use Cases and Deployment Scope

The software was implemented for one of our campaigns; it was provided directly by the customer. In this specific case, it was a private package delivery company. I was trained in the use of the software and after giving training to the users in the campaign, the aim was mostly to keep track of the vehicle fleet of the customer and the new ones that could arrive.

Pros

Easy implementation
Excellent tracking
Variety of payment methods
Friendly interface

Cons

Synchronisation may fail at times.
Graphic designed could be more attractive as it feels dull at the time.
Security options could be higher.

Likelihood to Recommend

As a trainer for the use of the software, it was surprisingly easy to explain to the final users how the software works, and being able to do that shorted the time for the theory training and left more room for the practical training, as for the actual use of the software it's very well suited to do what is meant to do, tracking is easy, implementation is fast, honestly teaching it was a breeze.

Verified User

Supervisor in Customer Service (10,001+ employees)

Vetted Review

1 year of experience

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